Testimonials

"We just had a Napoleon electric fireplace installed. We are very happy with the product, but what impressed us more was the quality of the service we received from The Stove Store. Mel provide a fast, friendly quote and the product was received quickly and for the agreed price. The installation was excellent! Richard and Greg did a great job and their performance should make The Stove Store proud. Their work was done cleanly and with great attention to detail. In addition, they were polite and friendly. We have been regular customers of The Store Store - for good reason. You have excellent products and your customer service is superior. Clearly, you take pride in what you do. Thank you for the great service."

"Your crew was through and polite when installing our furnace and AC unit. Thank you for a job well done."

"Hi, we had our wood and pellet stoves cleaned this morning, and we want you to know how polite your employees are, and answered any questions, this is the very reason why we deal with the Stove Store,  awesome service!   Many thanks!"

“Just wanted to send a short note, to let you know I think you have a great bunch working for you.

Greg and Jordan, were very professional, pleasant and were very good with my dog....cleaned up after themselves, and generally did a good job.

Kristine was a pleasure to deal with.  A+ for customer service.” 

"Very good to deal with. Have used Mel many times from just running underground line to HVAC on new builds and recommend them."

"Thank you to Brian Belanger and staff for being so efficient and tackling a long standing problem with my regency fireplace . So far so good . Your service and willingness to personally take on the problem is appreciated and needs to be recognized.  Thanks again."

"I’ve been meaning to send you a note to thank you and your guys for all of the hard work that was done in installing our air handler and HRV’s.

It is always a pleasure speaking with you and we appreciated you coming out to look at our situation with the two basements and figuring out a solution to make the installation work for what we needed.

Over the three full days your guys were here working, I couldn’t help but notice how each of them work well individually and as a team.  They have a good work ethic and integrity.  There wasn’t any inappropriate language used and they all spoke highly of you and your company.  They were respectful of our home and to us.  I was specifically impressed with the leadership skills and respect toward others that Derek showed!  He took my 14 year old son under his wing and kept him busy helping out.  Derek will never know how much of an impact that has had on our son who has struggled with brain damage/learning difficulty from his epilepsy his whole life.  Derek believed in him, accepted him and built his confidence.  Thank you!!  Our son is still talking about how much he enjoyed working with your guys and dreams of working for you someday!  Haha

Being business owners and having employees ourselves, we do understand just how valuable and rare it is to find these qualities in employees!

Please pass our appreciation on to Derek and your men.

Thank you so much!"

"We did our first burn last night in our new fireplace and we are just so pleased with all the work you guys have done ! The gas stove in the basement is wonderful and our wood burning fireplace is more than what we had expected. Just thought of letting you know how happy we have been with the whole process and the finished product. Thanks and have a great day!"

"Please pass on my thanks to the team that installed the new furnace  yesterday. They had gone by the time I returned but they left the house in perfect shape and the furnace purring like a kitten. I was impressed with their competence, efficiency and good humour.

Thanks to all"

"Just had to let everyone know The Stove Store did amazing job installing our new gas fireplace which we purchased from them…….the guys were great that came to do the work.  Terry and I highly recommend THE STOVE STORE."